Shipping Policy

Our Shipping Promise in One Sentence

When you order from us, we dispatch your order within a few days, it arrives within roughly one to two weeks, shipping is completely free worldwide, and we cover all customs duties and taxes so you never pay a single additional fee to receive your package.

Let us walk through each part of that promise in detail so you know exactly what to expect.

Free Worldwide Shipping on All Orders

We are happy to offer free shipping on every order, everywhere in the world, with no minimum purchase requirement and no exceptions. Whether you are ordering a single pair of flip flops or several pairs for the whole family, shipping to your door is completely free. There are no shipping fees at checkout, no handling fees, and no surprise charges added later.

This is part of our commitment to making the experience of shopping with us simple, transparent, and affordable. We believe that the price you see should be the price you pay, and free worldwide shipping is a core part of that promise. You will never be asked to pay for delivery, and you will never see a shipping line item appear after you have already placed your order.

How Quickly We Process and Dispatch Your Order

We understand that when you place an order, you are excited to receive it. We share that excitement, and we work hard to get your order on its way as quickly as possible.

Once you place your order, our team begins processing it right away. We verify the order details, confirm the shipping address, and prepare your items for dispatch. For most orders, the processing and dispatch time is one to three days from the moment your order is confirmed. This means that, in most cases, your package leaves our facility within a few business days of you placing your order.

A few things may occasionally affect this timeline. During very busy sales periods, when we receive an unusually high volume of orders, dispatch may take slightly longer. If we need to verify any part of your order, such as an unclear shipping address, we may need to contact you before we can dispatch. We will always do our best to keep you informed if there is any delay. In the vast majority of cases, however, you can expect your order to be dispatched within one to three days.

Estimated Delivery Time

After your order has been dispatched, it travels to you through our international shipping partners. Because our customers live all around the world, the exact delivery time can vary depending on your location, the route your package takes, and how quickly it moves through customs. However, we are happy to share a clear, realistic estimate.

In most cases, your order will arrive within approximately six to twelve days after it has been dispatched. This is an estimate, not a guarantee, and we want to be honest about that. International shipping involves multiple steps that are sometimes beyond our control, including customs inspections, weather delays, and the schedules of local postal and courier services in your country. While the vast majority of orders arrive within this window, occasional delays can happen. If your order has not arrived within the estimated timeframe, please reach out to us through our Contact page, and we will investigate promptly and keep you updated.

Tracking Your Order

We want you to be able to follow your order every step of the way. Once your order has been dispatched, we will provide you with tracking information so you can see where your package is and when you can expect it. You can use this tracking number to monitor the progress of your delivery through the relevant tracking service.

Please note that tracking updates can sometimes lag slightly behind the actual movement of your package, especially during international transit and while your package is in customs. If your tracking information has not updated for a few days, this does not necessarily mean something is wrong. Customs processing and international transfers can take time, and the tracking system may not reflect real-time movement. If your tracking has not updated for an unusually long time, or if you have any concerns, please contact us and we will look into it for you.

International Shipping and Customs

We are a truly international brand, and we are proud to ship our products to customers all around the world. We know that international shopping can sometimes feel complicated, especially when it comes to customs, duties, and taxes. We have designed our shipping process to remove that complication for you.

When you order from us and your package crosses an international border, it may be subject to customs inspection, import duties, taxes, or other fees imposed by your country's customs authority. Here is the most important thing you need to know: we take care of these costs for you. We handle the customs clearance process and cover the import duties and taxes associated with your order so that you do not have to pay anything extra to receive your package. You will never be asked to pay additional customs fees, duties, or taxes upon delivery.

This commitment is part of our promise to make shopping with us completely transparent. The price you pay at checkout is the final price. When your package arrives, it is ready for you to receive without any additional payment. If, for any reason, you are asked to pay unexpected fees upon delivery, please do not pay them. Instead, contact us immediately through our Contact page, and we will resolve the situation for you.

We want to be transparent about one point: customs procedures are managed by the authorities of the destination country, and they are outside of our direct control. While we do everything we can to ensure smooth clearance and to cover the associated costs, we ask for your patience if a customs inspection takes time. Rest assured that our commitment to covering duties and taxes means you will not be asked to bear those costs yourself.

Order Confirmation and Updates

When you place an order with us, we want to keep you informed from start to finish. Shortly after you place your order, we will send you an order confirmation that summarizes what you have purchased, the amount you paid, and the shipping address you provided. Please review this confirmation carefully and let us know right away if anything looks incorrect, especially the shipping address.

Once your order is dispatched, we will send you another update with your tracking information so you can follow your package. If there are any important updates about your order or any delays, we will do our best to notify you. Throughout the process, our customer service team is available to answer your questions through our Contact page.

Shipping Address Accuracy

Accurate shipping addresses are essential to getting your order to you on time. Before you complete your order, please double-check that your shipping address, including your country, city, postal code, and street details, is correct and complete. If an address is incomplete or incorrect, your package may be delayed or may not reach you.

If you realize after placing your order that your shipping address contains an error, please contact us as soon as possible through our Contact page. If your order has not yet been dispatched, we will do our best to correct the address for you. If your order has already been dispatched, we will work with you to find the best solution, though we may be limited in what we can do once a package is in transit.

Multiple Items in One Order

If you order several items at once, we will generally ship them together in a single package. This helps us keep shipping efficient and ensures you receive your items together. If, for any reason, items in your order need to be split into separate shipments, we will let you know and provide tracking information for each package.

Delivery to Your Door

Your order will be delivered to the shipping address you provide at checkout. Depending on your country and the local delivery service, your package may be handed to you directly, left at your door, or delivered to a local pickup point. Please follow any instructions provided by the delivery service in your area.

If you are not available to receive your package, the delivery service may attempt delivery again or leave your package in a safe location. In some cases, the package may be held at a local facility for you to collect. Please keep an eye on your tracking information and any notifications from the delivery service so you can arrange to receive your order as promptly as possible.

What to Do If Your Order Has Not Arrived

We know how disappointing it is to wait for a package that has not arrived. If your order has not arrived within the estimated delivery window, or if your tracking information suggests a problem, please do not worry. Contact us through our Contact page, and our team will investigate right away. We will check the status of your package with our shipping partners, identify what may have caused the delay, and keep you informed throughout the process.

In the rare event that an order is lost in transit, we will work with you to make it right, in line with our policies. Our goal is always to ensure you receive what you ordered, and we will handle any issues with care and fairness.

Damaged or Incorrect Orders

When your package arrives, please take a moment to check it. If your items arrive damaged, or if you received something other than what you ordered, please contact us promptly through our Contact page. We will ask for some details and, in some cases, photos of the issue so we can understand what happened and resolve it quickly. We stand behind our products, and we will make sure any problem is corrected to your satisfaction in line with our return and refund policies.

Shipping During Busy Periods and Special Situations

From time to time, we run promotions, sales, or seasonal events that bring a higher volume of orders. During these busy periods, dispatch and delivery times may be slightly longer than usual. We do our best to keep this impact minimal and to communicate any changes clearly. We appreciate your patience and understanding during these times.

Similarly, unexpected circumstances such as severe weather, natural events, or disruptions in international logistics can occasionally cause delays that are beyond our control. We are honest about the fact that we cannot control every factor in the global shipping network. What we can control is how we respond — and we always respond by keeping you informed and working to resolve any issue as quickly as possible.

Payment and Currency

All prices on our website are shown in US Dollars, and all payments are processed in US Dollars. This keeps things simple and consistent, no matter where in the world you are ordering from. The amount you are charged at checkout is the amount you will be charged — there are no additional shipping or handling fees, and no hidden charges. We want your transaction to be as transparent as the delivery of your order.

Summary of Our Shipping Terms

To make things easy to remember, here is a quick summary of our shipping policy:

Our Commitment to You

Shipping should be the easy part of buying something you love. Our job is to make sure that once you place an order, everything after that is smooth, transparent, and worry-free. We have built our shipping process around three principles: speed, honesty, and care. We dispatch quickly, we tell you the truth about delivery times, and we handle every package — and every customer — with genuine care.

If anything about your shipping experience does not meet these standards, we want to hear about it. Your feedback helps us improve, and your satisfaction is the reason we do what we do. Whether you have a question about delivery times, need help tracking your order, or encounter an issue with a package, please do not hesitate to reach out through our Contact page. We are here for you, every step of the way.

How International Shipping Works Step by Step

For customers outside our home country, international shipping involves a few steps, and we want to walk you through them so nothing feels mysterious. When you place an order, our team prepares and packages your items carefully. Your package is then handed to our international shipping partners, who move it across the world toward your country. When your package arrives at the border of your country, it may go through customs, where local authorities inspect it and clear it for entry. Once it clears customs, it is handed to a local delivery service, which brings it the rest of the way to your door.

We know that this process can sound complicated, but the experience for you is simple: you place an order, we dispatch it within a few days, it arrives within roughly one to two weeks, and you never pay extra for shipping or customs. We have designed our process to shield you from the complexity of international logistics, so you can focus on the exciting part — receiving your new, comfortable footwear.

Why We Offer Free Worldwide Shipping

We could easily charge for shipping, as many brands do. We have chosen not to, and we want to explain why. We believe that the price of a product should be the price of a product, and that surprise shipping costs at checkout are one of the most frustrating parts of online shopping. By offering free worldwide shipping on every order, we remove that frustration entirely. The price you see is the price you pay, and the joy of shopping is not spoiled by unexpected fees.

Free shipping also reflects our confidence in our products and our desire to make it easy for you to try them. We want to remove every barrier between you and a more comfortable pair of sandals. Free worldwide shipping is one of the simplest ways we can do that, and it is a promise we make to every customer, everywhere.

What We Mean by Dispatch and Delivery Time

It is helpful to understand the difference between dispatch time and delivery time, because they are two separate parts of the journey. Dispatch time is how long it takes us to process and hand your order to our shipping partners after you place it. For us, that is typically one to three days. Delivery time is how long it takes your package to travel from our facility to your door after it has been dispatched. For most destinations, that is approximately six to twelve days.

So, from the moment you place your order, you can generally expect your package to reach you within roughly one to two weeks. We share both parts of the timeline honestly because we believe in transparency. If you ever have a question about where your order is in this journey, our team will be glad to help you understand.

What Happens During Busy Sales Periods

From time to time, we run promotions and seasonal events that bring a higher volume of orders. During these busy periods, our team works as quickly as we can, but dispatch and delivery may take slightly longer than usual. We want to be upfront about this so you can set realistic expectations. If you are ordering during a busy sale, please allow a little extra time, and rest assured that we are doing everything we can to get your order to you as promptly as possible.

We also know that many customers order during the holiday season, when they are hoping to receive gifts in time for celebrations. We always recommend ordering early during busy periods so your package has plenty of time to reach you. If you have a specific date by which you need your order, please contact us through our Contact page before ordering, and we will do our best to advise you honestly about what is realistic.

Addressing Delays Honestly

We want to be completely honest with you: international shipping does not always go perfectly, and delays can sometimes happen even when we have done everything right. Your package may be held in customs for inspection, a weather event may slow transportation, or a local delivery service may be experiencing delays of its own. We cannot control these factors, and we will never pretend that we can.

What we can promise is that when a delay happens, we will not leave you in the dark. If your order has not arrived within the estimated timeframe, contact us, and we will investigate, communicate honestly about what we find, and work to resolve the situation. We would rather tell you the truth about a delay than offer a false reassurance. Your trust matters to us, and honesty is the foundation of that trust.

The Care We Put Into Every Package

Every order you place is important to us, and we package it with care. We make sure your footwear is protected during its journey so it arrives in great condition. We also think about our packaging thoughtfully, working to reduce unnecessary waste while still ensuring your items are safe. When your package arrives, we want you to feel that it was handled with care from the very beginning.

Frequently Asked Questions About Shipping

We receive many questions about shipping, and we want to answer the most common ones here, clearly and honestly.

Will I have to pay for shipping? No. Shipping is completely free on every order, worldwide, with no minimum purchase and no exceptions.

How long will my order take to arrive? We typically dispatch orders within one to three days, and most orders arrive within approximately six to twelve days after dispatch, depending on your location.

Will I have to pay customs duties or taxes? No. We cover the import duties, taxes, and customs fees associated with your order. You will never be asked to pay extra to receive your package.

How will I know where my order is? We will provide you with tracking information once your order is dispatched, so you can follow its progress.

What should I do if my order has not arrived? Contact us through our Contact page, and our team will investigate promptly and keep you updated.

What if my order arrives damaged? Please contact us promptly, and we will make it right in line with our policies.

Do you ship to my country? We ship worldwide. When you place an order, you can enter your shipping address and our checkout will confirm that we can deliver to you.

Can I change my shipping address after ordering? Please contact us as soon as possible if you need to change your address, and we will do our best to help, depending on whether your order has already been dispatched.

These are the questions we hear most often, and we are always happy to answer more. If you have a question that is not covered here, please reach out through our Contact page.

How We Choose Our Shipping Partners

We work with shipping partners who share our commitment to reliability and care. We choose partners who can move packages efficiently across international borders, who provide tracking so you can follow your order, and who treat packages with care. We review our shipping arrangements regularly to make sure we are providing the best experience we can for our customers. Our choice of partners is always guided by one goal: getting your order to you safely, smoothly, and honestly.

A Note About Remote and Rural Destinations

For customers in remote, rural, or hard-to-reach areas, delivery may take a little longer than our standard estimate. Local delivery services in these areas sometimes have less frequent routes, and packages may take additional time to reach their final destination. We are honest about this because we want you to have realistic expectations. If you live in a remote area and have questions about delivery time, please contact us, and we will give you the most accurate guidance we can.

How We Keep You Informed

Communication is an important part of a good shipping experience. We keep you informed at key moments: when you place your order, when it is dispatched, and when there is anything you need to know. We provide tracking information so you can follow your package, and our customer service team is always available to answer questions. If there is ever a change or a delay, we do our best to let you know. You should never feel like you have to chase us for information — we want to keep you in the loop, proactively and honestly.

Our Shipping Commitment, Reaffirmed

Shipping is not an afterthought for us. It is part of the promise we make to every customer. We promise to dispatch your order quickly, to deliver it within a realistic timeframe, to offer free worldwide shipping with no hidden costs, to cover customs duties and taxes, and to keep you informed throughout the process. And if anything goes wrong, we promise to respond with honesty and care, and to make things right.

We hope this policy gives you confidence in every order you place with us. If you have any questions at all, we are here for you through our Contact page. Thank you for trusting us with your order — we will take care of it, and of you, every step of the way.

What Happens After Your Package Is Handed to the Local Carrier

There is one part of the journey that many customers wonder about: what happens after your package arrives in your country and is handed to the local delivery carrier. At this stage, your package is in the hands of the local postal or courier service, and they are responsible for the final stretch of the journey to your door. These local services follow their own procedures, which can vary from country to country. Some will hand your package directly to you and ask for a signature, some will leave it at your door or in a safe location, and some will hold it at a local pickup point for you to collect. Please follow any instructions or notifications you receive from the delivery service in your area so you can receive your package promptly.

If the local carrier attempts delivery while you are away, they will typically try again or leave your package somewhere safe. In some cases, your package may be returned to a local facility for pickup. It is always a good idea to keep an eye on your tracking information and to check any notifications from the delivery service. If you are going to be away during the estimated delivery window, you may want to arrange for someone to receive the package on your behalf, or contact the delivery service to make arrangements. We want your delivery experience to be smooth, and understanding this final step helps you know exactly what to expect when your package reaches your country.

Thank You for Shopping With Us

We appreciate every customer who chooses us, and we are grateful for the trust you place in us when you order. We will take care of your order with the same care we would want for our own packages. Thank you for giving us the opportunity to deliver comfort to your doorstep, wherever in the world you call home.