Refund Policy

Our Promise in One Sentence

If you are not completely happy with your purchase, you can return it within 60 days of receiving it, and we will process your refund within 5 to 10 days of receiving your return.

Let us walk through every part of that promise so you know exactly what to expect.

A Generous 60-Day Return Window

We give you a full 60 days from the date you receive your order to decide whether it is right for you. We chose 60 days because we believe you deserve plenty of time to wear your new footwear at home, to feel how it fits, to walk around in it, and to make an honest decision about whether it brings you the comfort you hoped for. We know that some people need more than a day or two to decide if a pair of shoes really works for them. Our 60-day window gives you that time, without pressure and without stress.

If you decide within those 60 days that the product is not right for you — for any reason — you are welcome to request a return. You do not need to give us a complicated justification. Whether the fit is not right, the style is not what you expected, or you simply changed your mind, we honor our return policy and we treat you with respect.

Conditions for a Return

We want the return process to be easy, but we also ask for a few simple, reasonable things to keep things fair for everyone.

First, we ask that the items you return are in reasonably unused condition. We understand that you need to try on footwear to see if it fits, and we absolutely allow that. Light fitting, such as trying the shoes on indoors, is completely fine. What we ask is that the items are not heavily worn, damaged, or altered. When you return the product, please include any original packaging, accessories, and materials that came with it, to the extent reasonable.

Second, we ask that you request your return within the 60-day window. If you are within that window, your return is eligible. If you contact us after the window has passed, we will still do our best to help, but we cannot guarantee that a return will be possible, and we will review the situation with you honestly and fairly.

We do not want to make returning a product feel like a hurdle. These conditions are simple and fair, and our team will always work with you to make the process as smooth as possible.

How to Start a Return

Starting a return with us is simple. All you need to do is reach out to us through our Contact page and let us know that you would like to return an item. Please include your order information so we can locate your order quickly, and let us know which items you would like to return.

Once you contact us, our customer service team will guide you through the next steps. We will confirm that your return is eligible, explain how to send the items back, and provide you with the instructions and any details you need. Our goal is to make this process as clear and stress-free as possible, and we will be there to answer any questions you have along the way.

Sending Your Return Back to Us

After we confirm your return, you will send the items back to us using the instructions we provide. Please package the items carefully, ideally using their original packaging if you still have it, so that they arrive back to us in good condition.

We will provide you with the return address and any guidance you need. If you have any questions about how to send your return, please ask us — our team is happy to help.

Once you have sent your return, please keep the tracking information if your shipping method provides it. This can be helpful if you need to confirm that your return has been delivered to us.

What Happens After We Receive Your Return

When your return arrives at our facility, our team will inspect the items to confirm that they meet the conditions described above. This inspection is quick and straightforward, and it simply confirms that the items are in reasonably unused condition and that your return is valid.

Once your return has been accepted, we will process your refund. We promise to process your refund within 5 to 10 days of receiving your return. This timeframe covers the inspection of your return, the approval of your refund, and the processing of the payment back to you.

We want to be honest with you about one thing: the timing of when the money actually appears in your account can also depend on your bank or payment provider. Once we process your refund, it may take a little time for the funds to show up on your end, depending on how your payment method processes refunds. We will process our part within the promised 5 to 10 days, and we will be happy to provide you with confirmation once your refund has been issued.

How You Will Receive Your Refund

Your refund will be issued back to the original payment method you used when you placed your order. This is the simplest and most secure way to return your money to you, and it keeps the whole process clean and traceable.

If, for any reason, you need a refund to a different payment method, please discuss this with our customer service team through our Contact page. We will do our best to accommodate your situation, though in most cases, returning the payment to the original method is the fastest and simplest option.

No Hidden Costs in Your Refund

We believe in transparency, and that extends to our refunds. The amount you receive in your refund will be the amount you paid for the items you are returning. We do not deduct hidden fees, and we do not surprise you with charges. We want the refund amount to be clear, fair, and exactly what you expect.

We will communicate the refund amount to you clearly, so you always know exactly what to expect. If you have any questions about your refund amount, our team will be happy to explain it to you.

Refunds and Shipping Costs

Because we offer free worldwide shipping on all orders, you will not have paid any shipping fees when you placed your order, and there will be no shipping fees to refund. We want to be clear that our free shipping promise means there are never shipping charges added to your order, and there are never shipping charges to account for during a return. The refund you receive will be the full amount you paid for the returned items.

If there are any costs related to returning your items, such as postage for sending the package back to us, we will discuss these clearly with you through our customer service team before you send anything. We want there to be no surprises, and we will always explain any applicable costs up front and honestly.

Exchanges

In addition to returns, we are happy to help with exchanges. If the size or style you ordered is not quite right, and you would like a different option, please contact us through our Contact page and let us know. Our team will help you arrange an exchange, subject to product availability. Exchanging an item can sometimes be a faster way to get the footwear you want than returning and reordering, and we are glad to help you find the best solution for your needs.

If Your Order Arrives Damaged or Incorrect

We want every order to arrive perfect, and we work hard to make sure it does. However, if your order arrives damaged, or if you receive something different from what you ordered, please contact us promptly through our Contact page. We take these situations very seriously.

When you contact us about a damaged or incorrect order, we will ask you for some details and, in many cases, photos of the issue. This helps us understand exactly what happened and resolve it as quickly as possible. Depending on the situation, we will arrange a replacement, a return, or a refund — whichever is most appropriate — and we will handle it with care and fairness. You should never feel like you are left to deal with a damaged or incorrect order on your own. We are here to make it right.

Our Commitment to a Fair and Easy Process

We know that returning a product can sometimes feel like a hassle, and we have built our refund policy specifically to remove that hassle. We want you to feel confident when you shop with us, knowing that you are protected and that our team will treat you with respect, patience, and honesty.

If you ever have a question about our refund policy, about whether an item is returnable, about how to send a return, or about the status of your refund, please reach out through our Contact page. We are genuinely happy to help, and we will respond to you with care and clarity.

A Quick Summary of Our Refund Policy

To make it easy to remember, here is a quick summary:

Why We Offer a 60-Day Window

Some brands offer very short return windows, measured in days rather than weeks. We have chosen to offer a full 60 days, and we want you to understand why. Our products are about comfort, and comfort is a deeply personal thing. Two people can wear the same sandal and have very different experiences, because their feet, their walking patterns, and their daily routines are different. We want you to have enough time to genuinely live with our footwear — to wear it around the house, to walk in it, to understand how it feels over the course of your day — before you make a final decision. A 60-day window gives you that time, without pressure and without rush.

We also know that life is busy. Between work, family, and everything else, it is easy for a package to sit in a corner for a week before you even open it. Our 60-day window gives you the breathing room to open your package, try your footwear, and make a decision at your own pace. We believe that a generous return window is a sign of confidence in our products, and we have that confidence. We would rather you have plenty of time and end up happy with your purchase than feel rushed into a decision.

What We Mean by Reasonably Unused Condition

We want to be clear and fair about what we ask for when you return an item. We understand that you cannot know whether a pair of sandals fits and feels right without trying them on, and we absolutely encourage you to do so. Trying on footwear indoors, walking a few steps, and checking the fit and comfort is completely expected and completely acceptable.

What we ask is that the items you return have not been heavily worn, damaged, or altered. For example, footwear that has been worn extensively outdoors, significantly stretched, stained, or otherwise damaged would not be in reasonably unused condition. We are not looking for an excuse to reject returns, and we are not trying to catch you out. We simply ask for the same care you would want from any customer if you were in our shoes. In practice, the vast majority of returns meet this standard easily, and our team handles every return fairly and with respect.

Please also include any original packaging, accessories, and materials that came with the item, to the extent it is reasonable to do so. Returning the items in their original packaging helps keep them safe during their journey back to us, and it helps us process your return efficiently.

How We Make the Return Process Simple

We know that a complicated return process can feel like a chore, and we have deliberately kept ours simple. You do not need to fill out lengthy forms, and you do not need to jump through hoops. All you need to do is contact us through our Contact page and let us know that you would like to return an item. Our customer service team will take it from there, guiding you through each step with clarity and patience.

When you contact us, it helps if you can include your order information, so we can quickly locate your order. Please also let us know which items you would like to return. If you have any questions about the process, about whether an item is eligible, or about anything else, just ask — our team is here to help, and there is no such thing as a silly question.

What to Expect After You Request a Return

Once you contact us and request a return, here is what happens next. First, we will confirm that your return is eligible and explain the next steps clearly. We will provide you with the return address and any guidance you need to send your items back to us. We will also let you know what to expect once your return arrives.

When your return reaches us, our team will inspect the items to confirm they meet our conditions, and we will process your refund. We promise to process your refund within 5 to 10 days of receiving your return. Throughout this process, we will keep things clear and straightforward. If you have any questions about the status of your return or refund, you are always welcome to contact us.

A Closer Look at the Refund Timeline

We promised to process your refund within 5 to 10 days of receiving your return, and we want to explain what that timeframe includes. When your return arrives, our team first needs to receive and process the package, then inspect the items to confirm they are in reasonably unused condition. Once the return is approved, we issue the refund to your original payment method, and we confirm it with you.

We want to be honest that the time it takes for the money to actually appear in your account can also depend on your bank or payment provider. Some providers process refunds very quickly, while others may take a few additional business days to reflect the refund on your end. We will do our part within the promised 5 to 10 days, and we will provide you with confirmation once your refund has been issued. If you have any questions about the timing, our team will be happy to explain.

Your Refund Amount, Explained Clearly

We want you to always know exactly how much you will receive and why. Your refund will be the amount you paid for the items you are returning. Because we offer free worldwide shipping, there are no shipping fees involved in your original order, and there are no shipping fees to deduct from your refund. We do not apply hidden fees, service charges, or surprise deductions. The refund amount is clear, fair, and exactly what you expect.

If there are any costs related to returning your items, such as postage for sending the package back to us, we will discuss these with you clearly and honestly before you send anything. We will never surprise you with a cost you did not expect. Transparency is one of the values we care about most, and it applies as much to returns and refunds as it does to anything else.

What Happens If You Miss the Window

We offer a generous 60-day window, and we are confident that it gives you plenty of time to decide. However, we understand that life can sometimes get in the way, and we want to be honest about what happens if you contact us after the window has passed.

If your return request falls outside the 60-day window, we will still do our best to help, and we will review your situation fairly. We cannot guarantee that a return will be possible, because the condition of the item and the length of time since your order may make it difficult. But we will always listen to you, consider your circumstances with fairness and empathy, and offer you the best solution we can. Our goal is never to leave a customer feeling unheard or mistreated.

Exchanges and How They Differ From Returns

In addition to returns, we are happy to help you exchange an item for a different size or style. Exchanging can sometimes be a faster and more convenient way to get the footwear you want than returning and placing a new order. If the size or style you ordered is not quite right, contact us through our Contact page and let us know what you would like instead. We will help you arrange the exchange, subject to product availability, and we will explain the process clearly so you know exactly what to expect.

Whether you choose a return or an exchange, our goal is the same: to help you end up with footwear that brings you comfort and happiness. We are here to support you either way.

Damaged, Defective, or Incorrect Orders

We want every order to arrive perfect, and we work hard to make that happen. But sometimes, despite everyone's best efforts, something goes wrong. If your order arrives damaged, if you receive the wrong item, or if there is a defect in the product, we want to make it right, and we will do so promptly and fairly.

When you contact us about a damaged, defective, or incorrect order, please include details and, where possible, photos of the issue. This helps us understand what happened and resolve it as quickly as possible. Depending on the situation, we will arrange a replacement, a return, or a refund — whichever is most appropriate — and we will handle the entire process with care. You should never feel that you are left to deal with a problem on your own. We are here to take responsibility and to make things right.

The Fairness We Bring to Every Case

No two situations are exactly alike, and we want you to know that we handle every return and refund with fairness and good judgment. Our policies give us a clear framework, but they are not a set of cold rules designed to find reasons to say no. They are guidelines designed to be fair to you and to us, and we apply them with common sense, empathy, and respect.

If you have a situation that does not fit neatly into our policy, we will listen to you, consider your circumstances honestly, and do our best to find a fair solution. We would much rather work with you to reach a good outcome than hide behind fine print. Our reputation is built on how we treat people when things do not go perfectly, and we take that responsibility seriously.

How Our Refund Policy Reflects Our Values

Our refund policy is more than a set of procedures — it is an expression of our values. It reflects our confidence in our products, our respect for our customers, and our belief that trust is the foundation of a lasting relationship. We could have chosen a stingy return policy and made more money in the short term. We chose a generous one because we believe that treating customers well is not a cost — it is an investment in the trust that makes a brand worth choosing.

When you shop with us, we want you to feel safe and confident. We want you to know that we stand behind what we sell and that we will treat you with fairness and kindness if something is not right. That confidence is worth more to us than any single sale, and it is why we have built our refund policy the way we have.

Frequently Asked Questions About Returns and Refunds

We hear a lot of questions about returns and refunds, and we want to answer the most common ones clearly and honestly.

How long do I have to return an item? You have 60 days from the date you receive your order to request a return.

Can I return an item for any reason? Yes. You can return items because the fit is not right, the style is not what you expected, or simply because you changed your mind.

What condition do items need to be in? Items should be in reasonably unused condition, and we ask that you include original packaging where possible.

How do I start a return? Contact us through our Contact page and let us know you would like to return an item. Our team will guide you through the process.

How long does a refund take? We process your refund within 5 to 10 days of receiving your return.

How will I receive my refund? Your refund will be issued to your original payment method.

Are there any fees for returning? There are no hidden fees. We will explain any applicable costs, such as return postage, clearly and up front.

What if my order arrives damaged? Contact us promptly, and we will make it right with a replacement, a return, or a refund.

Can I exchange an item instead? Yes. Contact us and we will help you arrange an exchange, subject to product availability.

What if I have a question not answered here? Please contact us through our Contact page, and we will be happy to help.

Our Promise to You

We want your experience with us to feel safe, fair, and genuinely caring. Our refund policy is built to give you confidence: generous time to decide, a simple process, transparent refunds, and a team that treats you with respect. If there is ever anything we can do for you — a question, a return, an exchange, or simply some friendly advice — please reach out through our Contact page. We are here for you, and we will always do our best to make things right.

Why We Stand Behind Our Products

Our refund policy is not just a set of rules. It is a reflection of who we are as a brand. We genuinely believe in the comfort and quality of what we make, and we are confident that you will love it. But we also understand that every person's feet are different, and that what works perfectly for one person may not be right for another. Our generous refund policy is our way of saying that we trust our customers, that we stand behind our products, and that your satisfaction matters more to us than anything else.

We would rather earn your trust through a smooth, fair refund process than keep a sale by making it hard to return. We believe that when you are treated well, you come back, and you tell your friends and family about us. That is how we build a brand that lasts.

Thank You for Shopping With Us

We are grateful for every order we receive, and we are committed to making your experience with us as comfortable as our footwear. If there is ever anything we can do for you — whether it is a question, a return, an exchange, or simply some advice on finding the right fit — please do not hesitate to reach out through our Contact page. We are here for you, and we will always do our best to make things right.